Contact Us

Have a question about your order, product details, or choosing the perfect unit?

We’re here to help you step into your Rich Doll Era with confidence.

Please fill out the form below or contact us using the information provided. Our team will respond as quickly as possible.

Customer Support

Rich Doll Era — Luxury Raw Hair

High Point, North Carolina 27260

(336) 781-6299

https://www.etsy.com/shop/SecureTheBagAcademy

Support Hours

Monday – Friday: 10AM – 6PM EST

Saturday: 11AM – 4PM EST

Sunday: Closed

Response Time: 24–48 business hours

Before Contacting Us

To better assist you, please include:

• Order number (if applicable)

• Wig length / texture

• Detailed description of your concern

Important Policies

• No order changes after processing begins

• All sales are final due to sanitary reasons

• Custom & made-to-order units require processing time

• Please allow full response time before sending another message

Need Help Choosing?

We’re happy to guide you to the perfect texture, density, and length to match your lifestyle and look.

Your luxury experience matters to us